EXCHANGE AND RETURNS POLICY

ALL RETURNS ARE FREE

For standard (non-custom) products :

  • Products which have suffered some damage or use by the customer may not be returned.
  • Products may be returned (without damage or use) for free.
  • The time to return any product is 30 calendar days.

For custom Products:

  • Custom products are those that are made at the customer's request, whether custom-made or by color, skin, sole, or other modifications, and are manufactured exclusively for a particular customer.
  • These custom products have no return.
  • Exception: Those products may be returned where there may be a manufacturing error on the part of the company, and will be made free of charge to the customer.
  • The return period in any case mentioned is 30 calendar days.

RETURNS OF DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS OR EXERCISING THE RIGHT OF WITHDRAWAL

Once you have received your order, you can desist from your purchase, as long as the product has not been used or is damaged or other defectss that the company believes it has not been because of it.

We remind you that by making use of your right of withdrawal, the reimbursement of the money paid for the product (s) purchased will be made and the amount of the purchase must be included and if they had existed, the delivery costs in the less expensive mode of ordinary delivery. Likewise, in case you opt for the option of collecting the product at your home, the expenses of the own collection will be borne by the client.

You must also ensure that:

  • A) has not been used incorrectly or negligently, has not been tampered with properly or recklessly and has not been subjected to abnormal or harmful conditions.
  • b) has not been involved in any accident or has been damaged when attempting to repair or modify it.
  • c) has not been used in a manner contrary to the manufacturer's instructions for the product.
  • D) has not deteriorated due to natural wear and tear after reception.

If the product does not meet any of the aforementioned requirements, we may decide, at our discretion, not to repair or replace the product or rembolsarte the amount paid and/or we can ask you to reintegrate all the costs of transport and review, Arisen according to current standard rates. To carry out such reimbursement, we can charge the costs mentioned in the account of your credit or debit card or use the datas payment provided when ordering.

In the case of a defective product, the provider will proceed, as appropriate, to the repair, replacement, price decline or resolution of the contract, actions that are free for the consumer and user.

If the product or its packaging has suffered any damage or is not in the original shipping conditions, the value of the item will be depreciated.

This provision does not affect consumer-recognized rights under current legislation.

In cases where you consider that at the time of delivery the product does not conform to the stipulations of the contract is a damaged product during your shipment, or it is incorrect you should contact us immediately by means of our Contac form. To, by providing the product data as well as the damage it suffers, or by telephoning the number 679182868 in our customer service hours as described in section 26 customer service.

A Once the request for return has been examined, and the appropriate checks have been made, after confirmation by e-mail, we will proceed to the collection of the product, at the place of delivery thereof.

We will proceed to examine carefully the returned product and communicate it by e-mail within a reasonable time if the return or replacement of it (if applicable). The return or replacement of the item will be made beforePossible and, in any case, within 14 calendar days following the date on which we send you an email confirming that the return or replacement of the item is proceeding.

The amounts paid for products returned due to a proven tare or defect will be reimbursed in full, including delivery costs incurred to deliver the item. The refund will be made in the same payment method that was used to pay the purchase.

The rights recognized by the legislation in force are hereby protected.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply to the delivery of:

  • -Products used, with damages or other defects that the company considers that it has not been because of this.

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CUSTOMER SERVICE: HELP, SUGGESTIONS AND CLAIMS

At any time, you can contact our customer service, by calling 959553546/667244636/679182868 in hours 9.00-13.30 and 15.30-18.30 from Monday to Friday.