PURCHASING CONDITIONS

1. CONCLUSION OF THE CONTRACT

The information contained in these Terms and Conditions and the details contained on this website do not constitute an offer to sell, but an invitation to contract. There will be no contract between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and a charge has already been made to your account, the amount will be refunded in full. To place an order, you must follow the online shopping procedure and click on 'Confirm purchase'. After this, depending on the payment method chosen, you will be redirected to one payment gateway or another. Upon completion of the payment process you will receive an email acknowledging receipt of your order (the 'Order Confirmation'). Please note that this does not mean that your order has been accepted, as it constitutes an offer you make to us to purchase one or more products. All orders are subject to our acceptance, of which you will be informed through an email in which we confirm that the product is being shipped (the "Confirmation of Shipment"). The contract for the purchase of a product between us (the "Contract") will be formalized only when we send you the Confirmation of Shipment. Only those products listed in the Confirmation of Shipment will be subject to the Contract. We are not obliged to supply you with any other product that may have been the subject of an order until we confirm the shipment of the same in a Shipment Confirmation.

2. PRODUCT AVAILABILITY

All product orders are subject to product availability. We reserve the right to provide you with information about substitute products of equal or higher quality and value that you can order if there are difficulties in the supply of products or if there are no items left in stock. If you do not wish to order these substitute products, we will refund any amount you may have paid.

3. REFUSAL TO PROCESS AN ORDER

We reserve the right to remove any product from this website at any time and to remove or modify any material or content from this website. Although we will do our best to always process all orders, there may be exceptional circumstances that require us to refuse to process any order after we have sent the Order Confirmation, so we reserve the right to do so at any time, at our sole discretion. We will not be liable to you or to any third party for removing any product from this website, whether or not the product has been sold, for removing or modifying any material or content from the website, or for refusing to process an order once we have sent you an Order Confirmation.

4. SHIPPING COST

The shipping costs are set in the following parameters:

Spain: Free shipments to the peninsula.
Canary Islands and Ceuta and Melilla: 29,95€ (taxes included).
European Union: 29,95€ (VAT included).
Rest of Europe: 54,45€ (taxes included).
Rest of Countries:

COUNTRYPairsPairs
EEUU11452160
CANADA11452160
CENTRO AMÉRICA11552255
CARIBE11552255
SUR AMÉRICA11502255
CHINA11302190
HONG KONG11302190
ASIA11892255
MEDIO ORIENTE11892255
NORTE ÁFRICA11892255
JAPÓN11792250
OCEANÍA11792250
RESTO DE ÁFRICA12452275
RESTO DEL MUNDO12452275

The only way to ship is home. The order will be sent to the address you indicated at the time you made your purchase. The provider does not guarantee delivery to post boxes.


5. DELIVERY TIME


Between the completion of the order and the date of delivery by the carrier at the address indicated in the order, will pass:

- Products in stock: National shipments will be made in 24/48 hours approximately, and international shipments, between 7 and 10 days.
- Products out of stock: National shipments between 25-30 days and international shipments between 30 - 35 days.
The method of payment chosen by you can affect the delivery times as it influences the time verification.

In the event that you do not receive a package within the indicated period, an investigation will be carried out together with the carrier which could last several days (the approximate period is fourteen (14) working days). During this period, no reshipment or refund of the order can be made.

We advise you that when you receive your package check that everything is in conformity with your order and that the packaging of the package is in perfect condition, then sign with reservations and indicate by hand on the delivery note of the carrier if you found any anomaly to receive it. When opening your package, if you find that the delivered items are not in conformity with your order or are damaged, please contact our Customer Service.

6. INABILITY TO DELIVER


If after two attempts we are unable to deliver your order, we will try to find a safe place to leave it. We will also leave you a note telling you where your order is and how to pick it up. If you are not going to be at the place of delivery at the agreed time, please contact us to arrange delivery on another day. In the event that 30 days after your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the Contract and we will consider it resolved. As a consequence of termination of the Contract, we will refund the price paid for such products as soon as possible and in any event no later than 30 days from the date on which we consider the Contract terminated. In such cases, we shall be entitled to pass on to you the transport costs arising from the shipment and the termination of the Contract.

7. TRANSFER OF RISK AND OWNERSHIP OF PRODUCTS


The risks of the products will be at your charge from the moment of their delivery. You acquire ownership of the goods upon receipt of full payment of all amounts due in respect of the goods, including postage, or upon delivery (as defined in clause 10 above), whichever is later.

8. PRICE AND PAYMENT


The price of each product will be the one that is stipulated in each moment in our web page, except in case of manifest error. Although we try to ensure that all prices on the site are correct, errors may occur. If we discover an error in the price of any of the products you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be considered cancelled and you will be reimbursed in full for any amounts paid. We shall not be obliged to supply you with any product at the incorrect lower price (even if we have sent you the Shipment Confirmation) if the price error is obvious and unambiguous and could reasonably have been recognised by you as the incorrect price. The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due.

Prices may change at any time, but (except as stated above) possible changes will not affect orders for which we have already sent you a Shipment Confirmation. Once you have made your purchases, all the items you want to buy will have been added to your basket and the next step will be to process the order and make the payment. To do it:

Click on the 'Shopping Cart' button at the top of the page.

2. Click on the "View Cart" button.

3. Fill in or check the contact information, the details of your order, the address to which you want the order to be sent and the address to which the invoice should be sent.

4. Click the 'Confirm Order' button.

5. You will be redirected to the selected payment gateway. In general, the User will be able to choose the form of payment:

A) By credit card, through the payment gateway of our bank, for which it will facilitate, among others:

(i) name and surname;

(ii) card number;

(iii) CVV/CVC;

(iv) expiry date of the card;

You can use the following credit cards: -VISA - MasterCard

Once you have validated all the information about your purchase (items, shipping methods, delivery address and billing) will appear a new page for you to choose which payment method you want to use and enter your data. In the event that the payment platform informs of the denial of the card, will automatically cancel the order, informing online and at the time, the customer of the cancellation as mentioned above.

The data of your card will not be stored in our database, since when they are filled in they will be on the secure website of the chosen bank.

Your card data is protected at all times thanks to the secure servers of banks that use SSL encryption in their communications.

B) By PayPal.

You can pay for your purchase through PayPal. When you choose PayPal as your payment method, the billing address listed above will be ignored, and the address registered in your PayPal account will be taken into account for billing purposes.

9. GENERAL PROVISIONS ON THE PAYMENT PROCESS.


The order of payment given by the User necessarily implies the adhesion to these General Conditions as well as of the particular conditions of the order.

For any form of payment chosen by the User, all payments will be subject to the terms and conditions applicable to participants or secure payment platforms (e.g. Visa, Mastercad, Paypal, etc.).

Once the payment has been made correctly, the User will receive a confirmation e-mail accrediting the essential conditions of the operation.

Products sent to the address indicated by the User.

In any case, through the website, the User will always have access to the information of their orders and their corresponding invoices for the purchases acquired.

The Provider reserves the right to cancel payments or orders in the event of indications of fraudulent operations by informing the competent authorities of the conduct that may be investigated for the prevention of fraud.

In the event that a product or service is not available after the order has been placed, the User will be informed by email or telephone of the total or partial cancellation of it, causing the total or partial refund of the charge through the same method of payment with which the order was placed.

6. Click on 'Make payment' You can make payment with Visa, Mastercard, American Express, Maestro, Euro 6000 cards, through PayPal. To minimize the risk of unauthorized access, from Equitación Valverde in no case have access or store your payment data that are directly managed by the payment gateway (paypal, bank TPV, etc..). Once we receive your order, if your payment method is Paypal or Card through the bank payment gateway, the charge will be made at the time we confirm the order. By clicking on 'Authorize Payment' you are confirming that the credit card is yours. Credit cards will be subject to verification and authorization by the credit card issuer, but if the credit card issuer does not authorize payment, we will not be liable for any delay or non-delivery and will not be able to enter into any Contract with you.

10. VALUE ADDED TAX


In accordance with the provisions of article 68 of Law 37/1992, of 28 December, on Value Added Tax, the delivery of the articles will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The rate of VAT applicable shall be that in force at any given time, depending on the particular article in question.

11. CHANGE/RETURN POLICY


Once you have received your order, you can cancel your purchase, as long as the product has not been used or has damage or other defects that the company believes was not caused by it.

We remind you that when you make use of your right of withdrawal, you will be reimbursed the money paid for the product / s purchased / s and include the amount of the purchase and if they had existed, delivery costs in the least expensive mode of ordinary delivery. Likewise, if you opt for the option of collecting the product from your home, the costs of the collection itself will be borne by the customer.

You must also ensure that:

a) has not been used improperly or negligently, has not been tampered with improperly or recklessly and has not been subjected to abnormal or harmful conditions.

b) Has not been involved in any accident or been damaged in an attempt to repair or modify it.

(c) has not been used in a manner contrary to the manufacturer's instructions for the Product.

d) It has not deteriorated due to natural wear and tear upon receipt.

If the product does not meet any of the above requirements, we may decide, at our discretion, not to repair or replace the product or reimburse you for the amount paid and/or we may ask you to reimburse all transport and servicing costs incurred at current standard rates. In order to make such a refund, we may charge the above costs to your credit or debit card account or use the payment details provided when placing the Order.

In the event of a defective product, the Provider will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, arrangements that will be free for the consumer and user.

If the product or its packaging has suffered any damage or is not in the original condition of shipment, the value of the article will suffer a depreciation of it.

This provision does not affect the rights conferred on the consumer by the legislation in force.

In the cases in which You consider that at the moment of the delivery the product does not adjust to the stipulated thing in the Contract is a damaged product during its shipment, or is incorrect it will have to put in contact with us of immediate form by means of our form of contact, facilitating the data of the product as well as of the damage that suffers, or calling by telephone to the number 679182868 in our hours of attention to the client outlined in the epigraph 26 Attention to the client.

Once the request for return has been examined, and the appropriate checks have been made, after confirmation via e-mail, we will proceed to collect the product at the place of delivery.

We will carefully examine the returned product and inform you by e-mail within a reasonable time whether it should be returned or replaced (if applicable). The return or replacement of the item will be made as soon as possible and, in any case, within 14 calendar days following the date on which we send an email confirming that the return or replacement of the item.

The amounts paid for those products that are returned due to a proven defect or defect will be refunded in full, including delivery costs incurred to deliver the item. The return will be made in the same means of payment that was used to pay for the purchase.

The rights recognised by the legislation in force are not affected.

Returns outside the European Union:

For returns outside the European Union, the customer must pay the return costs.

12. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL


The right of withdrawal does not apply to the delivery of:

- Products used, with damage or other defects that the company considers not to have been caused by it.

13.CUSTOMER SERVICE: HELP, SUGGESTIONS AND COMPLAINTS.


At any time, you can contact our Customer Service by calling 959553546/ 667244636/679182868 from 9.00 - 13.30 and from 15.30 - 18.30 Monday to Friday.

14.ALL RETURNS ARE FREE OF CHARGE


For Standard products (not customized):

Products that have suffered any damage or use by the customer cannot be returned.

Products may be returned (without damage or use) free of charge.

The deadline for returning any product is 30 calendar days.

For customized products:

Personalized products are those that are made at the request of the customer, either to measure or by changes in color, skin, sole, or other, and that are manufactured exclusively for a specific customer.

These custom products are non-returnable.

Exception: those products in which there may have been a manufacturing error on the part of the company may be returned, and this will be done free of charge for the customer.

The return period in any case mentioned is 30 calendar days.

15. LIABILITY AND DISCLAIMER OF LIABILITY


Except as otherwise expressly provided in these Terms, our liability in respect of any product purchased on our website shall be strictly limited to the purchase price of that product. Notwithstanding the above, our liability is neither excluded nor limited in the following cases:

1. In case of personal injury caused by our negligence; 2. In case of fraud or fraudulent misrepresentation; or 3. In any matter in which it would be unlawful or illegal for us to exclude, limit or attempt to exclude or limit our liability. Without prejudice to the foregoing paragraph and to the extent permitted by law, and unless otherwise provided in these Conditions, we shall not accept any liability for the following losses, regardless of their origin:

I. loss of revenue or sales;

II. loss of business;

III. loss of profit or loss of contracts;

IV. loss of expected savings; V. loss of data;

VI. wasted management time or office hours. Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted or obtained through this website unless expressly stated otherwise on the same. All product descriptions, information and materials contained in this website are provided as a matter of fact and without express or implied warranties. To the extent permitted by law, we exclude all warranties except those that cannot be legitimately excluded vis-à-vis consumers and users. The provisions of this clause shall not affect your statutory rights as a consumer and user or your right to withdraw from the Agreement.

16. INTELLECTUAL PROPERTY


You acknowledge and agree that all copyrights, trademarks and other intellectual property rights in the materials or content provided as part of the website are at all times vested in us or our licensors. You may use such material only as expressly authorized by us or our licensors. This will not prevent you from using this website to the extent necessary to copy information about your order or Contact data.

17. VIRUSES, HACKING AND OTHER COMPUTER ATTACKS


You must not misuse this website by intentionally introducing viruses, Trojan horses, worms, logic bombs or any other program or material that is technologically harmful or harmful. You will not attempt to gain unauthorised access to this website, the server on which the website is hosted or any server, computer or database related to our website. You agree not to attack this website through a denial of service attack or a distributed denial of service attack. Failure to comply with this clause could lead to the commission of infringements defined by the applicable regulations. We will report any breach of such regulations to the competent authorities and cooperate with them to discover the identity of the attacker. Furthermore, in the event of any breach of this clause, you shall immediately cease to be authorised to use this website. We will not be liable for any damage or loss resulting from a denial of service attack, viruses or any other technologically harmful or damaging program or material that may affect your computer, computer equipment, data or materials as a result of using this website or downloading content from it or redirecting it.

18. LINKS FROM OUR WEBSITE


In the event that our website contains links to other websites and third party materials, such links are provided for informational purposes only and we have no control over the content of such websites or materials. Therefore, we accept no responsibility for any damage or loss arising from its use.

19. WRITTEN COMMUNICATIONS


All product orders are subject to product availability. We reserve the right to provide you with information about substitute products of equal or higher quality and value that you can order if there are difficulties in the supply of products or if there are no items left in stock. If you do not wish to order these substitute products, we will refund any amount you may have paid.

20. NOTIFICATIONS


The notifications you send us should preferably be sent through our contact form. In accordance with clause 19 above and unless otherwise stated, we may send you communications either to the e-mail or to the postal address provided by you when placing an order. Notices shall be deemed to have been received and properly made at the same time they are posted on our website, 24 hours after an email has been sent, or three days after the postmark date of any letter. To prove that the notification has been made, it will suffice to prove, in the case of a letter, that it had the correct address, was properly stamped and that it was properly delivered by post or in a mailbox and, in the case of an e-mail, that it was sent to the e-mail address specified by the recipient.

21. ASSIGNMENT OF RIGHTS AND OBLIGATIONS


The Agreement is binding on both you and us, as well as our respective successors, assigns and assigns. You may not transfer, assign, encumber or otherwise transfer a Contract or any of your rights or obligations under it to or for you without our prior written consent. We may transfer, assign, encumber, subcontract or otherwise transfer a Contract or any of our rights or obligations under the Contract to us or for us at any time during the term of the Contract. For the avoidance of doubt, such transfers, assignments, encumbrances or other transfers will not affect your statutory rights as a consumer or otherwise void, reduce or limit any express or implied warranties we may have given you.

22. EVENTS BEYOND OUR CONTROL


We shall not be liable for any failure or delay in performing any of our obligations under a Contract caused by events beyond our reasonable control ('Cause of Force Majeure'). Causes of Force Majeure shall include any act, event, lack of exercise, omission or accident beyond our reasonable control and shall include but not be limited to the following:

Strikes, lockouts or other industrial action.

2. Civil commotion, revolt, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or preparation for war.

3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

4. Impossibility of using trains, boats, airplanes, motor transport or other means of transport, public or private.

5. Impossibility of using public or private telecommunications systems.

6. Acts, decrees, legislation, regulations or restrictions of any government or public authority.

7. Strike, failure or accident in maritime or river transport, postal or any other type of transport. Our obligations under the Contracts shall be deemed to be suspended during the period in which the Force Majeure Event continues, and we shall have an extension in time to meet such obligations for a period of time equal to the duration of the Force Majeure Event. We will use all reasonable efforts to terminate the Cause of Force Majeure or to find a solution that will enable us to perform our obligations under the Contract despite the Cause of Force Majeure.

23. RENOUNCEMENT


Our failure to require you to comply strictly with any of your obligations under a Contract or these Conditions or our failure to exercise any rights or remedies to which we may be entitled under such Contract or these Conditions shall not constitute a waiver or limitation of any such rights or remedies and shall not relieve you of any such obligations. No waiver by us of any particular right or action shall constitute a waiver of any other rights or actions under the Agreement or the Conditions. No waiver by us of any of these Terms or of any rights or actions under the Contract shall be effective unless expressly stated to be a waiver and formalised and communicated to you in writing in accordance with the provisions of the Notices section above.

24. PARTIAL INVALIDITY


If any of these Conditions or any provision of a Contract is declared null and void by final resolution by a competent authority, the remaining terms and conditions shall remain in force, unaffected by such declaration of nullity.

25. COMPLETE AGREEMENT


These Terms and any documents expressly referred to herein constitute the entire agreement between you and us in relation to the subject matter hereof and supersede any prior agreement, understanding or promise made between you and us orally or in writing. You and we acknowledge that we have consented to the conclusion of the Contract without relying on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two parties prior to such Contract, except as expressly mentioned in these Conditions. Neither you nor we shall have any action against any untrue statement made by the other party, oral or written, prior to the date of the Contract (unless such untrue statement was made fraudulently) and the only action available to the other party shall be for breach of contract in accordance with these Terms.

26. OUR RIGHT TO MODIFY THESE CONDITIONS


We have the right to revise and modify these Terms at any time. You will be subject to the policies and Conditions in effect at the time you use this website or place each order, unless we are required by law or governmental agency decision to make retroactive changes to those policies, Conditions or Privacy Policy, in which case any changes will also affect orders you have previously placed.

27. APPLICABLE LAW AND JURISDICTION


The use of our website and contracts for the purchase of products through this website shall be governed by Spanish law. Any dispute arising out of or in connection with the use of the website or such contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals, in particular the courts of the city of Huelva. If you are contracting as a consumer, nothing in this clause affects your rights as a consumer under current legislation.

28. COMMENTS AND SUGGESTIONS. DUNNING FORMS


We welcome your comments and suggestions. Please send us your comments and suggestions via our contact form. In addition, we have official complaint forms available to consumers and users. You can request them by calling +34 959 553 546 or through our contact form.